Our Commitment

Our goal has always been to satisfy our customers, professionals and residents.

We are committed to a more in-depth approach to improve the quality of our services via the Quality Tourism label and the classification of our Tourist Office.
To do this, we prioritize hospitality every day of the year by focusing on listening, personalized responses, advice and assistance.
Our public service mission knows no borders when it comes to your tourist discovery.
Encourage you to experience new sensations, facilitate your research physically or remotely, deliver documentation adapted to your desires, contact our partners on your behalf, communicate the news of our destination … are all services that add value to your experience stay.

What is exactly “Quality”?

COMMITMENTS

• Towards the town hall of Luz-Saint-Sauveur
• Internally towards the Tourist Office
• Towards our touristic institutional networks
• Towards our socio-professionals
• Towards our visitors

OBJECTIVES

• guarantee a quality and local service for customers
• gain credibility, legitimacy and notoriety by being open all year round
• modernize the structure to deliver the best updated and verified tourist information
• collect statistics to improve the destination
• identify customer practices and expectations in order to better meet their desires

As a category I classified tourist office, we are also committed to:

• provide an accessible and welcoming place
• choose periods and opening hours consistent with tourist frequentation
• have information available for foreign customers
• disseminate comprehensive, qualified and updated tourist information
• distribute adapted, complete and up-to-date tourist information materials
• listen to the customer and engage in an approach promoting quality and progress
• have human resources to ensure our tourist mission
• implement the local tourism strategy

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